Feri Adendi

Spearheaded IT strategy for Japfa Training Center (2020-2025), collaborating with cross-functional teams to implement innovative solutions that enhanced overall business performance.

Negotiated vendor contracts, achieving significant cost savings and maximizing return on investment on hardware and software procurements.

Enhanced customer satisfaction by ensuring timely resolution of technical issues through effective communication and collaborative problem-solving.

Developed and implemented standard operating procedures for the IT department, ensuring consistent service delivery and operational excellence across the organization.

Streamlined IT operations and managed a team of technical professionals, resulting in increased efficiency and productivity.

Minimized system downtime by proactively identifying and resolving potential issues within IT systems and infrastructure.

Drove user adoption of new software applications by designing and delivering engaging training sessions, improving operational proficiency.

Directed corporate photography and videography projects for the Japfa Group, enhancing brand visual identity and communication strategies.

Produced the company profile video for the Japfa Group, effectively communicating the organization's mission and values to internal and external audiences.

Developed diverse corporate training media, including print materials and video content, to support internal learning initiatives and improve employee skill sets.

Provided critical project support for Japfa The Learning, supervising IIT and infrastructure documentation progress to ensure project milestones were met.

Cultivated strong relationships with key stakeholders, ensuring seamless collaboration and trust across all project lifecycle stages.

Enhanced team productivity by implementing continuous training programs and fostering a highly collaborative work environment.

Created comprehensive project documentation, including detailed scope statements, timelines, budgets, and status reports, ensuring clarity and accountability.

Collaborated cross-departmentally to gather IT project requirements, ensuring alignment with overarching business goals and strategic objectives.

Managed critical company IT systems, encompassing servers, networks, applications, and databases, ensuring optimal performance and stability.

Achieved high system availability (uptime) by proactively managing operational incidents and implementing effective resolution strategies.

Conducted routine system maintenance and collaborated with cross-functional IT teams to uphold system performance and enhance security protocols.

Prioritized and delegated IT support tasks and vendor management responsibilities, ensuring efficient resolution of critical issues.

Utilized strong verbal and written communication skills to effectively articulate technical issues and solutions to diverse stakeholders and end-users.

Demonstrated a proven ability to quickly learn and adapt to new technologies, continuously improving IT processes and personal expertise.

Collaborated effectively within a team setting, providing crucial support and guidance to colleagues and end-users on technical matters.

Managed time efficiently, consistently completing all assigned IT tasks and projects within established deadlines.