# Feri Adendi - IT Operations, Project Coordinator IT Infrastructure & Multimedia Officer Source: https://hello.cv/feriadendi Feeree79@gmail.com | +62 815-888-1810 | Jakarta Selatan ## Links - LinkedIn | https://www.linkedin.com/in/feri-adendi-49a346247 - Email | Feeree79@gmail.com - Phone | +62 815-888-1810 ## About Highly accomplished IT Operations and Project Coordinator with over 16 years of experience driving digital transformation, process improvements, and strategic IT initiatives. Adept at leveraging a unique blend of technical expertise and creative problem-solving to enhance business performance, streamline operations, and boost user adoption across diverse projects. Proven leader and mentor, skilled in strategic planning, relationship building, and delivering impactful results that exceed organizational expectations. ## Work ### Development and Research Supervisor-Building Management | PT Japfa Comfeed Indonesia, Tbk Led IT strategy and operations for building management at Japfa Training Center, driving efficiency, cost savings, and enhanced business performance through cross-functional collaboration. - Spearheaded IT strategy for Japfa Training Center (2020-2025), collaborating with cross-functional teams to implement innovative solutions that enhanced overall business performance. - Negotiated vendor contracts, achieving significant cost savings and maximizing return on investment on hardware and software procurements. - Enhanced customer satisfaction by ensuring timely resolution of technical issues through effective communication and collaborative problem-solving. - Developed and implemented standard operating procedures for the IT department, ensuring consistent service delivery and operational excellence across the organization. - Streamlined IT operations and managed a team of technical professionals, resulting in increased efficiency and productivity. - Minimized system downtime by proactively identifying and resolving potential issues within IT systems and infrastructure. - Drove user adoption of new software applications by designing and delivering engaging training sessions, improving operational proficiency. ### Creative Service Executive Creative | PT Japfa Comfeed Indonesia, Tbk Managed creative content production and project support for corporate communications and training initiatives, fostering stakeholder relationships and team development. - Directed corporate photography and videography projects for the Japfa Group, enhancing brand visual identity and communication strategies. - Produced the company profile video for the Japfa Group, effectively communicating the organization's mission and values to internal and external audiences. - Developed diverse corporate training media, including print materials and video content, to support internal learning initiatives and improve employee skill sets. - Provided critical project support for Japfa The Learning, supervising IIT and infrastructure documentation progress to ensure project milestones were met. - Cultivated strong relationships with key stakeholders, ensuring seamless collaboration and trust across all project lifecycle stages. - Enhanced team productivity by implementing continuous training programs and fostering a highly collaborative work environment. - Created comprehensive project documentation, including detailed scope statements, timelines, budgets, and status reports, ensuring clarity and accountability. - Collaborated cross-departmentally to gather IT project requirements, ensuring alignment with overarching business goals and strategic objectives. ### IT Support Specialist | PT Japfa Comfeed Indonesia, Tbk Managed IT systems and provided comprehensive technical support, ensuring system availability and efficient operations for the organization. - Managed critical company IT systems, encompassing servers, networks, applications, and databases, ensuring optimal performance and stability. - Achieved high system availability (uptime) by proactively managing operational incidents and implementing effective resolution strategies. - Conducted routine system maintenance and collaborated with cross-functional IT teams to uphold system performance and enhance security protocols. - Prioritized and delegated IT support tasks and vendor management responsibilities, ensuring efficient resolution of critical issues. - Utilized strong verbal and written communication skills to effectively articulate technical issues and solutions to diverse stakeholders and end-users. - Demonstrated a proven ability to quickly learn and adapt to new technologies, continuously improving IT processes and personal expertise. - Collaborated effectively within a team setting, providing crucial support and guidance to colleagues and end-users on technical matters. - Managed time efficiently, consistently completing all assigned IT tasks and projects within established deadlines. ## Education ### STMIK INDONESIA | Information System 3.48/3.01 - Led and coordinated campus events and programs, enhancing student engagement and operational efficiency. - Managed planning, execution, and reporting of various campus activities, ensuring successful event delivery. - Created and managed creative content for campus campaigns, boosting student participation and institutional visibility. - Collaborated with cross-functional teams to deliver projects on time, demonstrating strong project management skills. - Trusted as coordinator and person in charge for key activities, showcasing leadership and responsibility. ## Skills ### Strategic leadership ### Strategic plans ### Process improvements ### Digital transformation ### Operations management ### Innovation management ### Relationship and team building ### Project management ### Troubleshooting and problem resolution ## Interests ### Digitalization System ### Multimedia Technologi ### IT Operations Support ### Project Cordinator ## Source Read this profile on Hello.cv: https://hello.cv/feriadendi Create your free profile at https://hello.cv